Monitoring
Turn monitoring alerts into tickets on the right client.
Connect the monitoring tools you already use; problems become tickets, repeats join the open one, and recoveries update it.
- Grafana, Alertmanager, UptimeRobot, Uptime Kuma
- Templates for Datadog, Zabbix, PRTG and more
- Repeats join the open ticket
- Rate-limited per connection
- Feeds client health
Why it matters
Alerts land in a shared inbox or a chat channel, get noticed late, and never reach the client's record. The same problem fires twenty times and nobody can tell which client it belongs to or whether anyone is on it.
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Nothing missed
Every real problem becomes a ticket for the right client.
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No alert floods
Repeats join the open ticket instead of opening twenty more.
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A full history
Each client's alerts and fixes sit with their tickets.
How it works
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Connect a tool
Pick the tool and the client company, and copy the address it should send to.
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Choose what makes a ticket
Critical and warning, critical only, or list only.
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Work the ticket
Fix the problem; the tool's recovery updates the ticket.
What Monitoring does
IT providers and MSPs who monitor their clients' systems.
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Works with your tools
Grafana alerting, Prometheus Alertmanager, UptimeRobot and Uptime Kuma read directly.
- Ready-made templates for Datadog, Zabbix, PRTG, Checkmk and Nagios/Icinga
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One ticket per problem
Repeats join the open ticket; recoveries update it.
- Severity words understood per tool
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Per-connection settings
Decide per client which alerts open tickets.
- Critical and warning, critical only, or list only
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Setup guides
Every tool has its own guide, shown right after connecting.
- The message template to paste
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Safe by design
Each connection has its own secret address and a limit of 120 alerts a minute.
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Client health
Open alerts lower the client's health score until they are resolved.
Who it is for
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An MSP
Every client's servers and sites watched, with problems on the ticket queue, not in a chat channel.
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An internal IT team
Alerts from your own systems become tickets for the right team.
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A web agency
Uptime checks for client sites open a ticket when a site goes down.
Works with the rest of CRM-NG
- Service Desk
Alerts open and update tickets.
- Client Health
Open alerts count against the client's health score.
Needs Service Desk.
Questions
Which tools work?
Grafana, Prometheus Alertmanager, UptimeRobot and Uptime Kuma directly; Datadog, Zabbix, PRTG, Checkmk and Nagios/Icinga with a template.
Will an alert storm flood our queue?
No. Repeats join the open ticket and each connection is limited to 120 alerts a minute.
Can we just record alerts without tickets?
Yes, choose list only for that connection.
Do we need to install anything?
No. Your monitoring tool sends alerts to an address CRM-NG gives you.
See Monitoring running on your own data.
Every module runs on CRM-NextGen Cloud: we set it up and run it for you. Beta members get the first invites and hear pricing first.